Orders Archives | Cahoots

I had a book printed by Cahoots in the past. Can I get a reprint?

Mark — Fri, 27 Sep 2024 06:15:58 +0000

If you require exact reprints of any book previously printed by us, please get in touch as we may be able to provide you with a reprint from a backup of the associated print file. We can also provide an archive copy of this same print file (which could be professionally printed at any time in the future). A nominal fee applies for this service.

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How long does it take to receive my photo book?

Mark — Mon, 12 Aug 2024 06:56:12 +0000

EVERYDAY books are fulfilled by our global partner and generally take at least 3 weeks to be received at your postal street address (no P.O. Boxes!).

Alternatively, our other product ranges (regular LAYFLAT and PREMIUM LAYFLAT) are produced by other production partners located on the east coast and in SE Asia. These books typically take up to 2 weeks to be ready for collection (by appointment) at Cahoots, or deposited with Australia Post according to the selected postage option during checkout.

As we no longer produce books ourselves and rely on Australia Post for delivery (where selected), Cahoots is unable to make any guarantees relating to delivery. Quoted timeframes are typical, but subject to extension during peak periods (e.g. Christmas, Mothers Day etc.)

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How do I go about ordering my book?

Mark — Sun, 28 Jul 2019 16:00:00 +0000

If using desktop software such as YouDesign Photo Book, you can create an order online and following the checkout process you will be able to upload your finalised PDF (or set of JPG spreads) via our file upload page.

For Cinch projects designed in your web browser, they can be submitted via the order button top right of the web browser window. You will then be taken to the checkout to pay for your order.

Should you have continuing difficulties submitting your project, it is possible to send your file to us using a third party service. Feel free to contact us if you have any difficulties with the ordering process.

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How do I know my order has been successfully received?

Mark — Sun, 28 Jul 2019 16:00:00 +0000

Once your order has been received, you will see an acknowledgement page with order number. You should also receive an email containing the same information. (Check your spam folder if it appears to have gone astray.)

If ordering a Cinch project, you will have passed through the checkout and payment process and your book file will be transferred to us.

If ordering a book created with desktop software (e.g. YouDesign), you will need to upload the file(s) to us. Once having created an order (see supplied instructions on the cheat sheet downloaded with your YouDesign template file), you will receive a link to upload your book file(s). HINT: Look for the green button on the order acknowledgement page.

Please note that if you opted for bank transfer, your book will be on hold until funds are received.

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I’ve discovered an error. Can I cancel my order?

Mark — Sun, 28 Jul 2019 16:00:00 +0000

As long as your file has not yet been forwarded to our production partner, we can cancel your order, after which you can submit your updated file. Please contact us promptly and quote the order number if you wish to attempt to cancel a specific order. It goes without saying that it is crucial to carefully review your book before submitting.

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